Policies
When scheduling an appointment with us you are agreeing to abide by our policies
CANCELLATION & RESCHEDULING POLICY
WE HAVE A STRICT AND ENFORCED 24 HOUR CANCELLATION & RESCHEDULING POLICY.
Your appointments are very important to us and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We also still need to pay your service provider for their time. Since the services are reserved for you personally, a Cancellation fee will apply. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedule filled, thus better serving everyone.
*Credit card reservations are required to uphold our cancellation & rescheduling policy.
*Appointments cancelled or rescheduled within 24 hours of the scheduled time will result in a $25 fee per appointment.
*Canceling after the appointment time or not showing for an appointment and giving us any notice "No Show" of canceling/rescheduling will result in a charge of the full price of the appointment.
* A gift card on file may be charged in lieu of a declined credit card on file.
*Fees are non refundable.
EMAIL & TEXT NOTIFICATIONS
Please pay attention to your email and text notifications when an appointment has been booked. These notifications will have all the details about your upcoming appointment including the address of the location you booked at. If the information in your notifications is not correct, please contact us immediately to update your appointment.
DEPOSITS
New clients are required to pay a $25 deposit per service scheduled ($50 for a couples massage). The deposit can be refunded up until 24 hours of the appointment start time. The remaining balance is to be paid at checkout after the service is completed.
GRATUITY
If you are happy with your service please tip your service provider. Service providers work on a commission basis and rely on their tips. If you are happy with your service and do not leave gratuity, a service charge of up to 20% may be applied to your card on file at the business' discretion.
ARRIVAL TIME
Please arrive 10 minutes before your appointment. This gives you plenty of time to fill out any needed paperwork and use the restroom. Arriving after the scheduled time of your appointment will take time off of your service. If you are more than 15 minutes late your appointment will be subject to cancellation and charged the cancellation fee.
PARTIES OF 3+
Parties of 3 or larger require a $25 deposit per appointment at the time of booking. We require a 24 hour notice to cancel or reschedule the appointments.
GIFT CERTIFICATES
Our gift certificates are valid at both our locations. We require a $5 activation fee to redeem any gift certificate after the one year expiration date (the value of the expired gift certificate is still valid. Expiration dates of 5 years or more are no longer valid and will not be honored.)
NOISE
Being that we are such a small practice, noise travels easily. We ask that cell phones are on silent and you use a quiet tone of voice to be mindful of other services going on. Service providers will not bring you back to the service room until you are off your cell phone. If your cell phone rings during service we will ask you to put it on silent.
MINORS IN THE SPA
Since we are a peaceful and quiet atmosphere we ask that minors are not brought along to your service unless they are receiving a service. Minors cannot be left alone unattended in the reception area or brought back to the service room.
REFUNDS
We do not offer refunds on services, deposits, gift cards, products or cancellation/no show fees.
INAPROPRIATE CONDUCT
We have a zero tolerance policy for inappropriate behavior. Any conduct that makes the service provider uncomfortable will result in immediate termination of the service. The card on file will still be charged for the full amount of the service.